Support.

The fastest route to help is email: ai@agaas.no. Write in English or Norwegian, tell us what happened and which system it concerns, and a human replies. For day-to-day work, your agent operates in the channel we set up in the kickoff meeting, and you can always message it there directly.

We answer within one business day, and usually sooner. If it is urgent — an integration that has stopped working, an action that looks wrong — mark the email “urgent” and we prioritise it. We are a small team in Bergen, not a ticket queue; you are talking to someone who actually knows the system.

Nothing lands in your system without your approval — the agent is never the last link. If something does look wrong, write to us and we will walk through what the agent did and correct it with you. Every action is logged, so we can always trace what happened and when.

The integration to your systems is set up through each system's own secure authorisation flow, where you grant the connection yourself. You can revoke that access at any time inside the system, and the agent immediately loses the ability to work. If you need help reconnecting, or moving to a different system, we handle it.

If you want to stop the agent for a while — or for good — just tell us, and we pause it the same day. There is no lock-in period holding you in; the service is billed monthly and can be cancelled. Your data lives in your own systems throughout, so a pause on our side never takes your data with it.

Questions about pricing, invoices, or the data processing agreement go to us at ai@agaas.no. We are glad to go through the agreement line by line before you sign. Agaas AS is based in Bergen. Company registration number 837 941 792.